Responsible Gambling at Level Up

At Level Up Casino, we prioritise the well-being of our players and promote responsible gambling practices. While gaming should be an entertaining pastime, we recognize that some individuals may develop unhealthy gambling habits. To ensure a safe and enjoyable experience, we offer several tools and resources to help you maintain control over your gambling activities.

Personal Limits

Level Up Casino provides a Personal Limits feature that allows players to set restrictions on their gaming habits. These limits can be applied to various aspects of your account:

  • Deposit Limit: Set a maximum amount you can deposit daily, weekly, or monthly.
  • Loss Limit: Establish a limit on your losses for a specified period. Please note that this limit is based on your initial deposit and not on any winnings generated from that deposit.
  • Wager Limit: Restrict the total amount you can wager within a day, week, or month.
  • Cooling-Off Limit: Impose a temporary break from gambling for a defined period. During this time, you cannot deposit funds or participate in promotional offers, but you may withdraw any remaining balance.
  • Self-Exclusion Limit: Suspend your account for a set duration. You will be unable to deposit, withdraw, or receive promotional offers during this period.

To access these limits, visit the "Personal Limits" section within your account. While decreases in limits take effect immediately, increases require email confirmation and will only be implemented after the expiration of the previous limit to prevent impulsive decisions.

Self-Exclusion by Request

If you feel that your gambling habits are becoming problematic, you can request self-exclusion by contacting our support team at [email protected]. We will take all necessary measures to restrict your access to the website and ensure that you do not receive any promotional materials. Once self-excluded, you can reach out to our support team to initiate the withdrawal of any remaining balance, subject to our verification procedures and casino limits.

External Support

If you require additional assistance or guidance, the following organizations offer consultation and support services:

  • Gamblers Anonymous
  • GamCare
  • Gambling Therapy

Protection of Minors

Level Up Casino Aus strictly adheres to the legal age requirement of 18 years and above for gambling. We employ various methods to prevent minors from registering and playing on our platform. If we suspect that a player is underage, we reserve the right to request proof of identity and will immediately deny access if the player is found to be below the legal age.

We also encourage parents to take an active role in protecting their children from accessing gaming websites. Specialized software, such as CyberPatrol, GamBlock®, Solid Oak Software, and Net Nanny, can help restrict minors' access to such platforms.

At Level Up Casino, we are committed to promoting responsible gambling and providing a safe environment for our players. If you have any concerns or require further assistance, please do not hesitate to contact our support team.