Responsible Gambling Canada

At Level Up Casino Canada, we prioritize the well-being of our players and promote responsible gambling practices. While gaming should be an entertaining pastime, we recognize that some individuals may develop unhealthy gambling habits. To ensure a safe and enjoyable experience, we offer several tools and resources to help you maintain control over your gambling activities.

Personal Limits

In the Level Up Casino you can find a Personal Limits system that enables to control your tendency. These limits can be applied to various aspects of your account:

  • Deposit Limit: Someday for this, have a standard limit for the amount of money that you can put into the gambling platform daily, weekly or monthly.

  • Loss Limit: For a particular period set a ceiling on your loss. It is important to state that this limit is applicable to the actual deposited amount and not the winnings you have got from the deposited amount.

  • Wager Limit: Set a limit as to the overall amount of money you can spend on betting on a daily, weekly or monthly basis.

  • Cooling-Off Limit: This involves the implementation of a Gambler’s suspension which is a temporary ban from gambling for a stated time. It is also important to note that you cannot deposit money or engage in any bonuses and promos but you can cash-out any remaining balance.

  • Self-Exclusion Limit: Temporarily lock your account for a certain period of time. There will be no way for you to deposit, withdraw, or get any promotional bonuses during this time.

To check and edit these limits you need to navigate to the ‘Personal Limits’ tab in the account. Whereas the reduction is applicable instantly, the enhancements can only be done through an email and will come into effect only after the lapse of the existing limit to avoid hasty decisions.

Self-Exclusion by Request

If you think that you have developed a gambling problem, you can easily self-exclude by login at Level Up and reaching out to our support at support@levelupcasino. com. com. We shall do everything that is possible to block your access to the website and will not send you any further newsletters. If you have self-excluded, you are welcome to contact our support team to request a withdrawal of any remaining balance that there is, and this will depend on the verification process and the casino’s stipulated limits.

External Support

If you require additional assistance or guidance, the following organizations offer consultation and support services:

  • Gamblers Anonymous

  • GamCare

  • Gambling Therapy

Protection of Minors

Level Up Casino strictly adheres to the legal age requirement of 18 years and above for gambling. We employ various methods to prevent minors from registering and playing on our platform. If we suspect that a player is underage, we reserve the right to request proof of identity and will immediately deny access if the player is found to be below the legal age.

We also encourage parents to take an active role in protecting their children from accessing gaming websites. Specialized software, such as CyberPatrol, GamBlock®, Solid Oak Software, and Net Nanny, can help restrict minors' access to such platforms.

At Level Up Casino, we are committed to promoting responsible gambling and providing a safe environment for you. If you have any concerns or require further assistance, please do not hesitate to contact our support team.

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